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C1 TECH SERIES

Beyond Products: Creating Value, Differentiation and Impact through Service Design by Patrick Quattlebaum

C1 TECH SERIES, events

In this talk, Patrick will cover emerging best practices for defining and designing customer experiences across channels, touch points, and contexts. He will share the benefits of applying a service-based mindset to shape the intent and guide the delivery of more valuable products and services. Patrick will also give his advice on how cross-functional teams can apply service design methods to holistically improve the outside world of customer experience and the inside world of operations.

Donations will be collected for Holland Bloorview. Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest children’s rehabilitation hospital committed to improving the lives of kids with disabilities.

For more information and registration details, visit bit.ly/1UBDuKO.

Patrick Quattlebaum